The top interview questions employers
need to ask.
Interviewing is a
conversation with a purpose and statistically it is one
of the worst screening tools to gauge potential
employees success. Combine that with the legal
ramifications of an interviewer possibly stepping
outside the "not too clear" boundaries and you wonder
why it's still around. Probably because it is as
ingrained in our system as the Resume and just as
unlikely to change.
The key is to use the
interview time wisely. Plan ahead — to identify job
skills, target personal strengths and weaknesses and
get a feel for someone's true sense of
teamwork and cooperation. That doesn't mean you must
use the tired old questions that get nothing but a
canned response. You can be a great
interviewer or do better in your own interview by
following these guidelines.
Perhaps the biggest
caution for any interviewer is to just be quiet,
listen; don't dominate the session. This is the only
time you get to ask the question and hear what the
candidate is saying ...or not saying. Use the old
sales trick of once you ask the question be sure you
aren't the next to speak.
"Where do you see
yourself if you were to stay with your
current company?" This is a good first
question that elicits information on several
levels. Not only can you get a sense of what the
applicant expects — and, in turn, how that jibes
with the position you're looking to fill — but
you might also tap into an underlying reason why
the applicant wants to move on. If the applicant
says he wants to be a manager but the person
above him has been there for 25 years, you can
move on with the interview. But, if he says that
he would hope to be promoted in six months, why
would he leave that job? You may then get to the
real reason why he wants to leave the company."
"What makes you
stand out from others?"
Another open ended question, great in part
because most people get a little uncomfortable
boosting themselves. Taking on that question in
a reasoned manner may indicate someone with a
good amount of self-esteem and some courage. By
contrast, a tepid self-description can suggest a
lack of gumption, something that's a handicap if
you're looking to fill a challenging sales
position. By the same token, an applicant who
launches into a half-hour filibuster of why the
Earth and several major planets revolve at his
command may have an ego surplus, one that could
devastate a business built around close
teamwork.
"Tell me your
greatest accomplishment." An ideal follow-up
to question No. 2. An applicant who can recall a
particularly satisfying project — and talk about
it in a balanced, comprehensive fashion —
indicates an employee who has a knack for
hanging onto important details. But the question
can also hint at an applicant who's good at
thinking on her feet — again, most of us feel
weird talking about ourselves. If someone can
piece together a provocative anecdote on the
fly, they likely will be mentally nimble on
demand. As Falcone notes: "Even the receptionist
who says she used sticky notes that saved
several pieces of fax paper a day has a good
sense of what she did to distinguish herself
from others."
"Give me an
example of a time when you took the time to
share a co-worker's achievement with others."
On the surface, you may be trying to gauge how
selfless an interviewee might be, how readily
he'll put others ahead of himself. True enough,
but the answer may also indicate if your
potential employee is a strong motivator. Anyone
who makes a point to boost an employee might
also be trying to pump other employees in the
process. That's a skill that's particularly
useful for sales and marketing positions.
According to Del J. Still, president of
Management Development Systems, a Dana Point,
Calif.-based company that offers training in
interviewing and employee hiring: "These sorts
of questions offer you multidimensional
analysis, so you get different kinds of
information from just one question. In this
case, you get a sense of what actions a person
took in a particular situation."
"How many hours a
week do you need to work to get your job done?"
This question serves as a barometer of an
applicant's work ethic and the hours he expects
to put in with your company. Follow-up questions
can identify whether someone who stays late is
putting in extra time or just working
inefficiently. A discussion about work hours
also can be a telling indicator of how he might
ultimately fit in with other employees. You
don't want someone with an 8 to 5 mentality
working in a place where everyone usually stays
until 7. By the same token, you don't want
someone working to 7 when everybody else is gone
by 5. They're only going to resent him.
"Do you take
enough time to make a decision?"
Believe it or not, this last question is one you
should pose to yourself, long before the
interview is finished. Although it may hint at a
business leader who's able to make sensible
choices quickly, it actually refers to the
interviewee sitting across from you. Believe it
or not, Still says some 95% of all interviewers
make a decision whether to hire or not within
the first five to nine minutes of an interview.
The time remaining is just self-fulfilling
prophecy as the interviewer looks for
information to justify the decision.
Don't make the same knee-jerk mistake: "Take
lots of notes during the interview and evaluate
him or her later," urges Still. "Don't ever hire
on the spot. Withhold your decision until you
can review enough information to make a rational
decision. If you don't, you might end up putting
someone in a job where they're just going to
fail."